Drop Shipping Terms & Conditions
List of contents:
- Terms of Contract
- Service Content
- Description and Price of Goods
- Placing an order
- Minimum Advertised Price (MAP)
- Order Cancellations/Changes
- Drop Shipping Fee and Discount
- Returns & Order Cancellation
- Limitation of Liability
- Data Protection
- Marketing Material
- Confidential Information
This is a contract between you (the Merchant) and us (Alternative Longboards Szymon Śmiałek, the Supplier). It describes how we will work together and other aspects of our business relationship. It is a legal document so some of the language is necessarily “legalese” but we have tried to make it as readable as possible.
The Drop Shipping Partner Agreement applies to your participation in our Drop Shipping Program (the “Alternative Longboards Drop Shipping Program”). By agreeing with these terms you are enabled to participate in our Drop shipping Program.
These terms are subject to changes. We might also choose to replace these terms in their entirety if, for example, the Drop Shipping Program changes, ends, or becomes part of an existing program, including our other partner programs. If we update or replace the terms we will let you know via email. If you don’t agree to the update or replacement, you can choose to terminate as we describe below.
DROP SHIPPING TERMS & CONDITIONS
Terms and Conditions of Sale
Please read these Terms and Conditions before placing your orders. We advise that you print a copy of these terms and conditions along with your orders for future reference. The Supplier withholds the rights to change these Terms & Conditions of Sale without prior notice.
“Alternative Longboards Drop Shipping” only deals with established retailers that have an active user account on our website at www.alternativelongboards.com.
Any accounts opened for purchasing items for personal use will be cancelled immediately and without prior notice. When registering for a drop shipping account, please provide all required information within the application form in order to provide evidence that you are signing up as an established business. Your account will not be approved unless all information is filled in.
Alternative Longboard reserves the right to cancel any accounts that were approved in error.
Once your application has been lodged and provided with all necessary relevant information and documentation, we will review and approve or not approve your account within 72 hours. An email notification will be sent to you provided email address.
1. Terms of Contract
The Terms and Conditions of Sale above apply to all goods supplied by Alternative Longboards. All orders placed on Alternative Longboards products advertised on our website are considered an offer for you to purchase the items selected in your order. No contract exists between us until we have received and accepted your order. When orders are placed you will receive an email confirming this. This notification is not a confirmation that the order has been accepted by Alternative Longboards. Alternative Longboards reserves the right to cancel the contract of sale if the payment for orders is not received in full.
* Our Drop Shipping service can not be sold to third parties
2. Service Content
Once we approve your “Alternative Longboards Drop Shipping” account on www.alternativelongboards.com and assign you the correct VAT requirements and pricing info, you will be able to download the file in Excel, CSV or XML (Data Feed) with all products containing all necessary product information, descriptions, product specifications, pricing, available quantities and more. Furthermore, you will also gain access to our Merchant Media Gallery where you can download all product images as well as pre-prepared banners as well as photos and videos for social media to help you promote Alternative Longboards products.
Alternativelongboards.com provides all the advertising graphic images and videos that can be used to promote the products on sale.
The Vendor has to personally take care of all of the IT management, but can be advised on the first installation of the files.
3. Description and Price of Goods
Alternative Longboards has taken care to describe and take images as accurately as possible in accordance to the product specification. Despite this, variations amongst items may occur as our products are “handmade”. If there is anything you don’t understand about the information provided on the website please email us at firstname.lastname@example.org.
When logged into your account, you will see all prices shown on the website in Euros, excluding 23% PL VAT. The VAT amount is charged upon checkout at the standard rate of 23% unless your company is based outside of European Union (according to the Billing address you provide) or if you have a valid EU VAT number.
Every effort is made to ensure the prices shown on the website are accurate at the time of placing an order. If an item has been underpriced in error, we will contact you and offer the following three options:
1. Placement of a new order at the correct price of the goods;
2. Cancellation of the whole order;
3. Cancellation of your order for the mis-priced goods and reconfirmation of your order for the correctly priced goods.
If you do not respond within 24 hours, your order will be cancelled. Any payment received from you will be credited back to your original method of payment.
If, within 2 working days of accepting your order, we discover that some of the items are unavailable, we will email you to request if you would like an alternative item or refund, if a refund is chosen it will be processed within 3 working days. If we do not receive a reply within 24 hours the order will be cancelled and refunded in full. The refund will be credited back to your original method of payment.
Due to the large scale of operations involved in the continuity of stock supply, we cannot guarantee all items will be available to order constantly.
It is the responsibility of the customer to monitor our Website and Data Feeds and update their stock levels accordingly through the medium in which the customer sells.
Alternative Longboards can not be held accountable for any potential loss of earnings through customers continuing to advertise out of stock and discontinued products.
The price of an item does not include shipping charges.
There is no minimum order requirement for individual drop shipped order.
4. Placing an order
When you place an order with Alternative Longboards you are confirming that you have read and agreed to the terms, conditions and delivery times laid out in writing in this document.
In the event of goods shipped to an address other than yourself (the customer) we have no contract between the receiver of these goods (your customer) and ourselves. In this case we cannot mediate any aspect of the sale between yourself and the end receiver of the goods shipped.
Process of placing an order
Orders of available stock:
1. A valid State Sales Tax ID and company information must be provided before your first purchase.
2. Orders are placed via website at https://www.alternativelongboards.com
3. Orders are processed and shipped within 2 days of confirmation and completed payment.
4. You are responsible for all shipping and handling charges on all shipments, including refusals and returns.
5. The orders are sent by courier companies InPost S.A. or FedEx worldwide. This guaranteed fast delivery, products insurance and high level of service quality.
6. Under certain circumstances, shipping methods are determined by the weight, size or destination of the order. Supplier will use the most cost effective shipping method.
7. There is no additional service fee for preparing and packing the parcel. Each shipment location is considered a separate order.
8. Shipping charges are calculated based on delivery rates from Alternative Longboards factory; 9. Shipping fees are non-refundable.
Because Alternative Longboards is manufacturing the products we sell, it is possible to “back order” our products. This means that if a certain product is not currently in stock, we can quickly produce it and still deliver the order.
If a product is also available on “back-order”, this information will be displayed on its representational page (“product page”) on our website.
Back ordered products must be paid upfront, like every other order, and will be shipped to the customer as soon as they are produced, up to 7 days after we received your order.
5. Minimum Advertised Price (MAP)
Alternative Longboards sets a Minimum Advertised Price (Recommended Retail Price) on all its products for all Merchants. Merchants are expected to advertise Alternative Longboards products no lower than the Minimum Advertised Price.
Alternative Longboards retains the right to refuse sale to repeat offending Merchants. The Minimum Advertised Price is subject to change without prior notice, but all Merchants will be notified via their contact email address.
The Merchant who is participant in our Alternative Longboards Drop Ship program is not allowed to decrease the Minimum Advertised Price indicated in the file, but he is free to decide whether to further increase it.
The final customer purchases the product from the Merchant’s website, who then creates the order on www.alternativelongboards.com, enters his company billing information and the shipping data of the end customer and pays for the total of the order. The payment must be done within maximum 7 days from the creation of the order, otherwise the order can be cancelled.
Alternative Longboards can accept payments through PayPal (all accepted credit cards) or direct bank transfer. It is expected that your orders are paid in full before we dispatch them. If payment for your order fails, your order will be cancelled within 7 working days unless you contact us to specify otherwise.
7. Order Cancellations/Changes
Unless the order has already been paid and dispatched, the changes to it can be made on the same day before 12 noon by contacting us via emailing email@example.com. To make sure we don’t overlook it, the response must state “Cancelled” and the “Order number”. If an order has been paid or dispatched, changes to the order or the cancellation of the order will not be possible.
8. Drop Shipping Fee and Discount
For all drop shipping orders, there will be no additional fees involved. All the handling costs are built into the item prices that you will see when logged into your drop shipping account. The only costs you pay are the item price as listed and the freight cost plus VAT.
Items will be shipped no later than within 2 working days under a condition that the order items are in stock, unless a specific agreement has been set up. Shipping methods offered for drop shipping will be offered upon checkout and shipment tracking number and notification will be sent to you once items are dispatched. Alternative Longboards cannot be held responsible for any delays in delivery caused by freight companies.
The time required for delivery can be depending on:
a) the availability of the product
b) the chosen delivery and payment option
c) the country that is being delivered to.
Your customer is responsible for the order once the package arrives at the supplied delivery address. We cannot be held responsible if the package goes missing once delivered. If any goods are received damaged, your customer must notify you within 48 hours of receiving them. If any goods are received faulty you must notify us within 7 days of receiving them.
We cannot be held responsible for goods that do not arrive to the customer due to errors made by the customer or by the drop shipper when entering the address details. Please ensure that you check all your details before confirming your order. Also note that the address must be accessible to courier drivers and if no shipping instructions are left that someone is there to receive the package.
If packages are sent back to Alternative Longboards, we will refund you the item cost excluding the shipping charges incurred.
Please also note that deliveries made to business addresses or your place of work are considered received once they arrive at the address. It is the customer’s responsibility to ensure the item is safely received.
The boxes shipped to the final customer do not contain any type of third party advertisement or documents, but if you attach it to the order, we can include your store’s invoice.
More information about our delivery times can be viewed at https://alternativelongboards.com/about/shipping/.
In the event of any items received being damaged or customer receiving incorrect items please contact us via email firstname.lastname@example.org; please let us know the order number and the photographic evidence of a damage or incorrect item.
All requests will be reviewed within 24 hours.
Upon our inspection, we will decide upon one of three options:
a) The damage warrants a discount
b) The damage warrants a refund
c) A new item to be sent out.
Please note that we mainly deal in wooden longboards that are handmade. It is in their nature to have minor surface imperfections in the grain of the wood or tiny knots along the surface. This is part of their uniqueness and is not considered to be a damage or a faulty product.
The Merchant must ensure that merchandise is returned to Alternative Longboards factory in Poland in order to be able to receive a refund.
Merchandise will be credited at original invoice price less shipping fees.
Merchandise must to be returned in original mfg box with enclosed documentation.
No return or refund requests will be accepted after 30 days of delivery date.
Loss, Damage/Pilferage, mis-shipments, mis-billings, and shortages:
1. Claims for lost shipment, or damage/pilferage must be reported to Supplier’s Claims Department within 10 days of delivery/expected delivery date. If the Merchant has filed a claim, the claim number must be given to Supplier’s Claims Department when the Merchant reports the damage/pilferage.
2. Shortages, mis-shipments and mis-billings must be reported to Supplier’s Customer Service Department within 10 days of delivery date/expected delivery date. Save Original boxes, enclosed documentation and packing materials. Some carriers require on-site inspection before product can be returned.
3. Replacement product will be billed to the Merchant’s account when shipped. Credit will be issued for returned product when the returned product is received by Supplier.
11. Limitation of Liability
Alternative Longboards will not be liable to you for any loss or damage in circumstances where:
1. There is no breach of a legal duty owed to you by Alternative Longboards or by its employees or agents;
2. Such loss or damage is not a reasonably foreseeable result of any such breach;
3. Any increase in loss or damage resulting from breach by you of any item of this contract.
12. Data Protection
Alternative Longboards will take all reasonable precautions ensuring that the details of your order and payments are kept secure. Unless Alternative Longboards is negligent we will not be liable for unauthorised access to the information supplied by you.
Alternative Longboards will not supply your information to any third party.
13. Marketing Material
All our images are freely available for use on your own website. Once you apply for an account you will be directed to the appropriate URL links for the images of each product.
All products are subject to stock availability at the time of ordering. If you can’t find a particular item on our website, it has gone out of stock or the product has been discontinued. If you have further queries on the stock availability, feel free to contact us. While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and will give our best to restock the items.
15. Confidential Information
During the course of business you conduct with us, we may provide you with confidential information related to our business. Such confidential information may include inventory levels, product manufacturing details, wholesale pricing and anticipated new products, Supplier sales practices and programs. If such information is shared with the Merchant, the Merchant agrees that the confidential information will be used solely for the purpose of conducting business with us, Alternative Longboards. The Merchant must not disclose or distribute any confidential information to any competitor of Alternative Longboards or to any other third party without the written consent by Alternative Longboards..
All images of all products supplied by Alternative Longboards, including images on Alternative Longboards website, social media pages and its catalog, are the exclusive property of Alternative Longboards Szymon Śmiałek. You as the Merchant may use these images only in connection with the sale of Alternative Longboards products and only in compliance with any policies or terms stated by Alternative Longboards. No other use or distribution is permitted, and Merchant may not use Alternative Longboards’ images in connection with the sale of products from any person or entity other than Alternative Longboards. We retain the right to terminate Merchant’s permission to use these images at any time and for any reason that may violate this terms and conditions of use.
Prices and product availability are subject to change without notice. We cannot be responsible for typographical errors in the catalog. By placing an order, the Merchant accepts all Alternative Longboards’ terms and policies set forth in this Sales / Drop Ship Agreement.
Alternative Longboards reserves the right to modify any of the terms of this Drop Shipping Agreement with notice to the customer.
All Merchants who apply for Drop Shipping account or submit an order on our website accept these Terms and Conditions.
Last update: Oct 1st, 2018